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Worst customer service

(Topic created on: 02-02-2023 03:41 AM)
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bbk1
Student

‎02-02-2023 03:41 AM

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I am trying to buy S23 ultra, I have everything in my cart. When trying to check out I chose Samsung finance, but it takes me to the Samsung finance application page. I already have Samsung finance. I JUST WANT TO PAY WITH MY SAMSUNG FINANCE. 

So I connect with "Expert". These 'Experts' have no idea what they are doing. They are asking me to clear the browser cache on my App. I am telling them I am not using a browser. This 'Expert' did not know you can order from the app without going to the browser. 

I am switching from Samsung. I don't want to contact 10 people in Samsung just to check out.

 

1 REPLY 1
ChrisJimHill
Pioneer

‎02-02-2023 06:15 AM

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Have you tried going via the upgrade lounge? You'll need to go here in order to upgrade from your current agreement, to a new agreement with the S23 Ultra.

I did mine last night. Hope this helps.
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