Tech supprt cant do anything was my first move, was hoping to find a more helpful answer here without jumping straight to factory reset. They sent me to argos. Not helpful at all when argos colleagues are not trained in that aspect
They said go to Argos as they will factory reset it for me as I can't. Argos do not have the facilities or training for that, yes they work with phone providers but they do not have the same access as instore provider. My nearest one is about a 3hr drive.
Its not frozen, my pin pad doesnt recogise my pin anymore from the update and google cannot access my data, its completely blocked everything, I can still answer calls and force restart. I cannot do anything else.
