Camera shake when recording

[LukeP95]

Is this normal?? Only occurs when moving the phone up and to the right 

[KholaI]

Hey @LukeP95 

That's definitely not normal. When did you first notice this? Has there been any physical damage to the phone at all, which may have caused this?

[LukeP95]

Hi, I first noticed this today whilst taking a video. Only occurs when in 'Video', doesn't even have to be recording. Doesn't happen when in 'Photo' mode.

The phone is in perfect condition, never been dropped, always kept in a case.

[AndrewL]

@LukeP95: If you head to the Camera app and tap the cog symbol to access the Settings menu, is 'Video stabilisation' toggled on? Furthermore, what resolution and frame rate is applied to the video example above? Have you tried enabling UHD 60FPS via the options above the viewfinder to see if you notice an improvement? 

[LukeP95]

I can confirm that video stabilisation is on, and this video was recorded at FHD 30fps. I have switched to UHD 60fps with no improvement.
I have taken the phone to the Samsung store in the Trafford centre, confirming this wasn't normal, got an appointment in 2 weeks time.