3 weeks ago
Dear Team,
I have a serious problem with my wife's Samsung Galaxy S23 Ultra phone i.e. the Apps which i have installed from Google Play stores get uninstalled automatically daily at a random time.
It is also happening on my kids Samsung mobile i.e. Samsung S20 FE 5G and Samsung A13. Basically the apps that are installed from Google Store are getting uninstalled and default apps which are coming with the phone are getting disabled.
It has been 3 months now I am facing this on daily basis and need your some urgent support on how to solve this problem.
Pls help
Thanks.
Zaks
3 weeks ago
Could you list the apps deleted
3 weeks ago
Apps getting uninstalled are
Facebook
Instagram
WhatsApp
Apps getting disable are:
Calendar
YouTube
Play store
Google
Gmail
3 weeks ago - last edited 3 weeks ago
3 weeks ago
In addition to the above
do you have anything under background usage limits
3 weeks ago
To add to the above make sure the apps are not in the deep sleep list
2 weeks ago
Hi Dear.,
Thanks for your reply and please find my feedback to your query. Please note that this is not her new phone, and it was bought from the local reputed shop. It was working find just started happening from last 2 months.
1. The apps were installed from Google Play Store and not copied from her previous phone.
2. I bought the phone from the local shop which is one of the reputed chain.
3. I dont this it is black listed, as it is also happening to all the Android phones i have at home.
I have have no clue whats happening to all these android devices at home, and need to solve it asap.
2 weeks ago
No dear... these app are not in deep sleep. they are getting uninstalled by themself.
2 weeks ago
I already checked that... its not in the deep slip list... they are simply getting uninstalled.