Samsung upgrade program wont let me pay monthly

[Cosmic_Otter]

Hi,

When i try to join the upgrade program to buy a s22 ultra I get to the checkout and it will only let me pay in full or in 3 via klarna instead of monthly as advertised.

I noticed the free case in the checkout seems to cause an error stating you cant checkout with multiple items when using the upgrade program so that might be the issue.

I cant delete the case from my basket so do t see a way forward.

T

[BandOfBrothers]

That's strange @Cosmic_Otter as you should be able to pay monthly as stated in the Samsung Upgrade Programme Faqs.

I would suggest to give the department a call.

Mon - Sun 8am - 10pm

0330 726 7467

[Members_S6fYGqB]

been in conversation with Samsung about this same issue since the 6th of may  They don't understand and they ask to continue to check out and take A new upgrade programme which is wrong. I suggest you wait until the free case promotion ends. which is what I am doing now. after numerous calls and emails

[Simmybear31]

Me too thought I was going mad and I don't even want the case!

[Cosmic_Otter]

Oh wow how annoying. Ok sounds like I will do the same.

[Members_esWroSU]

Just tried doing it myself to get 22 Ultra and found this in FAQ " You must purchase an eligible Samsung smartphone device and opt-in to the Samsung Upgrade Program at checkout using an approved Samsung Financing Account"

I think we are supposed to use financing ?

Edit: just tried different color and it worked. Seems like Samsung does not like to have white ones returned 
Edit 2 : nope, white one is ok with them just not the 256GB model?? why though????