Hi There,
Product Model Number: SM-S908EDRHINU
I have been an old & a loyal + premium customer for Samsung Mobile devices & Samsung Gear since 2013. However the experience with my current mobile device S22 Ultra (512 GB variant) has not been too good. Only after 2 years of ownership, one morning my device suddenly stopped working, attempted to switch it back on, only to realize it had entered a boot-loop. I immediately went to the nearest authorized Samsung service center here in Mumbai (Zain Telecom) & submitted the device for a thorough check.
The following day, the Samsung service gentleman (Irfan) called & informed me that the motherboard on the device has gone bad (on it's own) & needs to be replaced. Since the device is out of Samsung standard warranty, he also informed that the cost to replace the faulty part would be ~INR 44,000/-
Now, this is something that I never expected would happen to me/my device especially since my experience with Samsung devices has been great all these years. I also own a couple of Apple devices & have never faced issues like these atleast until now. I hereby request you to look into this matter & help me with a suitable solution since I'm currently unable to use my own mobile device & am dependant on an old Note 8 (thankfully had kept it as spare)
After spending almost ~1.3 lacs on a premium Samsung smartphone, I'm not intending to spend another 44k to get it back into working condition & that too only after using it for 2 years.
After multiple discussions on phone & email with Samsung customer service & 12 long days of horror, they got back with a mere 25% discount on the replacement part which still is a huge amount that I would need to borne. Hence I rejected the offer & have requested Samsung to re-negotitate & sweeten the deal by offering me a minimum of ~50-70% discount instead of the 25%
Its been 2 days now & still await a response...
#S22Ultra
#samsungcustomerservice
