Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S21 Ultra not updating

(Topic created on: 29-01-2021 02:02 PM)
Joeeye
Big Cheese
Options
Galaxy S21 Series
OK just by circumstance I happen to have 2 S21 Ultra's.  The first one I received updated straight away to the latest January firmware however the new one I received doesn't seem to update to it.  Both devices are from Samsung.  Just find it a bit strange.
0 Likes
23 REPLIES 23
Joeeye
Big Cheese
Options
Galaxy S21 Series
Doesn't show, says its most current up to date when checking
0 Likes
DylGMD
Navigator
Options
Galaxy S21 Series
maybe it auto updates.check the software version in the update menu.
0 Likes
Joeeye
Big Cheese
Options
Galaxy S21 Series
Thanks will check it again after I complete its first charge.
0 Likes
smiley
Helping Hand
Options
Galaxy S21 Series
look in the posts... this is due to the network not registering the first time.

turn phone off... extract and reposition the sim card in the slot... reboot.

this also affects the Samsung pay app and members.
------------------------------------------------------------------------
SAMSUNG S21 ULTRA 512GB SM-G998B/DS
Samsung One UI 4.0 / Android 12

Samsung Watch 3 45mm SM-R840 in Black
Samsung Galaxy Buds Pro SM-R190 in Black
smiley
Helping Hand
Options
Galaxy S21 Series
it might also be the reason why the update hasn't come through. as soon as I did this I got a new Samsung phone update.
------------------------------------------------------------------------
SAMSUNG S21 ULTRA 512GB SM-G998B/DS
Samsung One UI 4.0 / Android 12

Samsung Watch 3 45mm SM-R840 in Black
Samsung Galaxy Buds Pro SM-R190 in Black
Jaybee360
Pathfinder
Options
Galaxy S21 Series

Tried turning off, removing, reinserting sim card but this doesn't seem to do anything for me on the S21.

I'm stuck on EUX CSC?

Joeeye
Big Cheese
Options
Galaxy S21 Series
I also tried swapping to a different sim but still no change
Jaybee360
Pathfinder
Options
Galaxy S21 Series

I've tried that to Joeeye. O2 and Voda sim.

Joeeye
Big Cheese
Options
Galaxy S21 Series
Mine were SMARTY and Three, although both do run on the Three network
0 Likes
smiley
Helping Hand
Options
Galaxy S21 Series
ok... I was pessimistic when I did it... I rebooted and it didn't seem to work. a few minutes later I got a service message, which if my memory is correct said 'Network Service settings updated ... press to restart phone. '

After I did this and rebooted, the members app moved from the error it had... and the Samsung pay changed from the German message that was previously there.

5 minutes later I received a Samsung phone update.

sorry it didn't work for you guys... it might be worth trying the same steps again later. I assume you have put the sim in the top side of the tray... and maybe to remove, remove the nano sim from the tray, clean the contacts, reposition and try again.

Good luck
Smiley :smiling-face:
------------------------------------------------------------------------
SAMSUNG S21 ULTRA 512GB SM-G998B/DS
Samsung One UI 4.0 / Android 12

Samsung Watch 3 45mm SM-R840 in Black
Samsung Galaxy Buds Pro SM-R190 in Black