05-06-2023 10:57 PM in
Argh. Super frustrating. I have the same problem and I see your post is 2 years old with no answer. Even though it's posted within the Samsung site? That's unacceptable. Can't find any solution online at all. Argh.
05-06-2023 11:15 PM in
You probably don't have that phone anymore, but if anyone else is looking for the answer, I just got off a chat with Samsung support. It's not possible to record a video without sound on this model phone. However, once it's recorded you can go to "edit" and turn the sound off. I can confirm that this works.