Trade in - scratch on S20 screen

[Rach123456670]

hi, i am looking to trade in my galaxy s20 for s23 but there is a small scratch on the screen. Does that count as screen damage or would i still be able to trade it in and get the discount? 

[LukeB2 · Accepted solution]

Hi @Rach123456670 , this will be classed as physical damage, therefore, the amount you will receive for your S20 will be reduced.

[Rajsahab]

That's scratch not crack

[LukeB2]

@Rajsahab Scratches are classed as wear and tear which is not covered by the warranty, this is why it will affect the trade in. 

[Rach123456670]

@LukeB2 But it says normal wear and tear is acceptable?

[LukeB2]

Ah, we apologise @Rach123456670 , this will be covered and will not affect the trade-in value.