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Original topic:

S20 Random Restarts

(Topic created on: 11-03-2020 02:36 PM)
JackIsaacs
Apprentice
Options
Galaxy S20 Series

Hi All, 

 

Is anyone else experiencing random restarts with there S20. 

 

My keeps restarting randomly when i am in the middle of using it. 

 

Any ideas??

709 REPLIES 709
deeshay
Apprentice
Options
Galaxy S20 Series
Hi,

Mine is doing the same thing. It will reboot randomly when locked or when I am using it.

All updates have been applied.
JackIsaacs
Apprentice
Options
Galaxy S20 Series

I have been told by samsung to put my device in safe mode to see if it still happens. If not then its due to a 3rd party app

DannyT
Moderator
Moderator
Options
Galaxy S20 Series

Hi guys,

 

Sorry to hear about this. 

 

Could you also send through an error report for us? Once the phone has restarted follow these steps. 

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.


Welcome to the Community!

deeshay
Apprentice
Options
Galaxy S20 Series
Error reports sent.
0 Likes
DannyT
Moderator
Moderator
Options
Galaxy S20 Series
Thanks for that. Did you notice any difference whilst in Safe Mode?

Welcome to the Community!

0 Likes
ikatar
Explorer
Options
Galaxy S20 Series
I'm experiencing the same, couple of times since yesterday. That's pretty annoying.
AmirLecter
First Poster
Options
Galaxy S20 Series

I'm having the same problem on my S20 and I did send them the error logs, this is what I've heard last

 

"We do apologize for any
inconvenience caused, we
recommend you to replicate the
issue and re-send us your valued
query and attach screenshot/video
and device log file within 3-5
minutes to be able to analyze the
issue and provide a proper solution.

Assuring you of our continued
endeavors to provide you with best
services at all times" 

 

I'll report back once I hear from them again.

JackIsaacs
Apprentice
Options
Galaxy S20 Series

This error still occurred when my device was in safe mode. 

GotNoJams
Apprentice
Options
Galaxy S20 Series

Hi, I'm experiencing the same issues with the S20+. 

 

Mine has restarted at least ten times since I got the phone. I factory reset it and made sure I had everything updated but nothing has solved it yet. Sucks to spend so much money on a phone just to have it not working properly 😕