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Original topic:

S20 FE 5G Network Data after FW update

(Topic created on: 24-12-2020 06:18 PM)
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Libroid
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I just receives new official firmware update Android 11 UI 3.0. Update went very well, but after update the network data is not working. Wifi works, I can make phone calls, but no network data. I have already rwstartes phone several time and even made hard reset, but no help:(
Is anyone experiencing same issue after Android 11 update??
25 REPLIES 25
Redskarr
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I'm having the exact same issue, no fix yet.
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BandOfBrothers
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Hi @Libroid  and @Redskarr 

 

Can you check in Settings and Connections , Data Usage that Mobile Data is turned On.

 

Do you get any data icon showing in the phone's status bar ? i.e 4G or 3G etc 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Libroid
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I checked all settings and even did factory reset. No 3G or 4G icons can be seen and no network.
It seems this particular update affects sim 1 tray only. When I put simcard into 2nd simtray, mobile data returns. However I cannot use my SD card now:( It was nice to get Android 11 on Christmas eve, but why to rush pushing unfinished FW update???
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BandOfBrothers
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My partner and daughter have the s20 5G but not the fe version and their sim1 and sim2 are working fine  i.e data since updating to Android 11 Samsung One Ui 3.0.

 

What happens if you switch around the data and sim cards ?

 

I'm not sure if that'll work as my preference is to not use ad cards @Libroid 

 

Can you try Safe Mode  ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Libroid
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I tried safe mode, didn't help.
Basically, I just remived simcard from Sim1 tray and put it to Sim2 tray. It is the tray where you usually put SD card.
After inserting simcard into Sim2 slot, the network data back, I can see 4G/4G+ sign.
But I cannot use my SD card now and Sim1 tray will remain empty until Samsung fixes it.
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BandOfBrothers
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I wonder why the phone won't recognise the sd card in sim1.

 

Please do send a bug report via your Samsung Members App @Libroid 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Libroid
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what is really strange, when sim card in sim1 slot, I can receive and make calls, send and receive texts. It affects mobile data only...
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Libroid
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Could you please let me know how do I send bug report?
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BandOfBrothers
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Go into your Samsung Members App. 

Screenshot_20201225-080223_One UI Home.jpg

 

then…

Screenshot_20201225-080255_Samsung Members.jpg

 

then …

Screenshot_20201225-080318_Samsung Members.jpg

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "