Mobile data doesn't turn on.

[Jodugar]

Samsung s20 fe 5g doesn't turn on mobile data in the past 3 days.

Infact, sim 2 slot shoes no sim. Despite being able to use earlier..

Any suggestions?

[AaronAJ]

@Jodugar Are you able to turn on Mobile data by doing the following:

Settings > Connections > Data usage > Tap Mobile data to enable/disable this.

If this doesn't work, do you have a data limit set on your device?

[Jodugar]

Hi Aaron, this does help to turn on mobile data. But the phone doesn't respond. Toggles to turn on, but still there's no active mobile data.
And no, I don't have data usage limit.

[AaronAJ]

@Jodugar Have you spoken to your network provider to make sure you have enough mobile data remaining?

[Jodugar]

I have 20gb remaining data. So, there's no way that the limit is close to being exhausted

[AaronAJ]

@Jodugar Please remove or reset the current APN settings on your device by doing the following:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Connections.
4. Select Mobile networks.
5. Select Access Point Names.
6. Select the menu icon in the top right-hand corner.
7. Select Reset to default.
8. Select Reset.

Once you have done that, add them again by doing the following:

1. From the home screen, swipe either up or down to access apps.
2. Tap Settings.
3. Tap Connections.
4. Tap Mobile networks.
5. Tap Access Point Names.
6. Tap Add
7. Enter the relevant details, then tap the menu icon
8. Tap Save

You can contact your network provider to confirm these details.

[Jodugar]

Let me try this and update you. Thank you so much.

[AaronAJ]

@Jodugar You're welcome! Let me know how you get on! 

[Jodugar]

I don't get an option to click on access points.

[Jodugar]

Here's the issue. Access points is grayed out.