Fingerprint recording screen does not show the circle

[zahrainlondon]

Hi does anyone know how or why the fingerprint recording page is just black and the fingerprint recoding circle does not appear? Or not visible? I used to have fingerprint recorded. Now my banking apps stopped recognising my fingerprint and home button does not respond. The left hand three lines button does not work either. 

[MorningBlunt]

Sounds like you may have a hardware issue. You ran the diagnostics in Members app?

[zahrainlondon]

Hi. Thanks for the comment. I ran diagnostics test. Fingerprint can't be stored because as i said above fingerprint circle is not visible

[Ry-Galaxy]

This sounds like a hardware issue, needing a repair or replacement, are you able to backup your device and try a factory reset?

[zahrainlondon]

Hi
I did a soft reset and everything is back in again
Phew! Coz I adore my Samsung Note20ultra 5g. Couldn't give it up. Thanks.

[Ry-Galaxy]

Glad to hear you got it fixed!

[Arnah40946]

😻

[Arnah40946]

Hi there I 😊 have been trying to contact you but you haven't been able to reply back to me ✌️✌️✌️✌️✌️✌️✌️✌️

[Arnah40946]

Hi