scratches from case. Never a new device

[VeeB]

Brought my Note 10 last year (Oct 2019) directly from Samsung. Having switched from IPhone.  When the phone arrived the battery would die within a couple of hours even with it being fully charged.. Phone was returned l was then sent a supposingly new one. I have since been told because of "damage caused by my Samsung phone case" that it looks as if l have a screen protector on the phone....Now here is the question l did not put a Screen Protector on my phone at anytime hence forking out an Additional £50 from the Samsung stand in

Carphone Warehouse for a genuine Note 10 case...so l am now questioning whether l was indeed sent a new device!!! at time

I have taken all of the above with the Samsung customer service.  Contact started with them in August and todate l am not been given any answers.

I feel cheaped as l was of the understanding at the time of purchase of the original Note 10 it was a new hand set which l am still paying for....

Any advice would be appreciated 

I have spoken to 4 agents today with no resolution. 

My next stage will be to take my concern too Twitter for answers....

[Lastboyscout]

The responsibility, for the phone, issues, exchanging, sits with Carphone Warehouse up until Oct 2020. You should have gone to them in the first place. I woukd go back to them ASAP and explain what's happened and get them to confirm if you were indeed give a brand new replacement or not

[KizzyCatWoman]

often Samsung (and other oem manufacturers) only send refurbished phones on warranty exchange rather than an brand new phone. It is a pretty controversial love when you have a new phone. for the first 28 days Carphone Warehouse will exchange a phone new for new. After this length of time they send it off through the manufacturer. Again you may get a refurbished phone rather than a new one.

This may be the issue in your case.

[Shazzkid]

Whenever you have the box, before its opened there is a seal from factory that shouldn't be missing or broken. If its there then it's new, (or faked but i doubt it).

[VeeB]

l brought the phone directly from Samsung online and the case from Carphone warehouse.. Carphone has since closedown due too COVID-19

[Lastboyscout]

Hi, can you clarify what the issue actually is? You purchased note, which was faulty. Got replacement from Samsung. Do you have a mint condition, working Samsung Note? If so, slightly unsure of issue? The new one may have been refurbished? The replacement could be a new one or refurbished? Sorry, if I'm confused here.