Verification failed

[Mechelle Solomon]

Hello!

How can I make copy of all data from phone SAMSUNG GALAXY NOTE 9 SM-N960FD 128GB  ?

This message appeared after updating the phone via https://www.samsung.com/us/support/answer/ANS00060517/ which was recommended by Samsung technical support.

May be I can do it from recovery menu?

Error:

“Verification failed

Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data.”

Like this:

[williamg209]

That's not a galaxy note 9 thats many generations older

[Mechelle Solomon]

its wrong?

[williamg209]

That's got to be a s7 or something

[Mechelle Solomon]

i sad "like this" - not "this"

[williamg209]

I thought you meant the message not the phone

[Mechelle Solomon]

yes i mean message, its wrong? How to write it correctly?

[williamg209]

Looking online, do you have your Samsung account connected to your phone? Like logged in? The Samsung find your mobile team may be able to help you unlock it, I found this last fourm post about it
https://xdaforums.com/t/help-with-verification-failed-on-note-9.3953076/