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Unknown Error ..help me Note10

(Topic created on: 08-06-2020 05:41 AM)
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WhyyMee
Journeyman
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My videos won't play. Says unknown error. Not just my camera but videos from links sent to me via text. HELP ME PLZ :thinking-face:

14 REPLIES 14
BandOfBrothers
Samsung Members Star ★★
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Is this happening on two Samsung phones @WhyyMee 

 

In separate posts you've said its happening on a Samsung s10 and a Samsung Note 10 ?

 

As a very last resort back up and remove any relevant Sd card and factory reset which may help.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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WhyyMee
Journeyman
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Not 2 devices. I cked my phone and it says its a Galaxy Note 10.

I made a mistake saying s10. Thanks for leting me know to remove the SD card b4removing. Im do you know if all my saved passwords will be saved on the card? I really dont want to write them all down

BandOfBrothers
Samsung Members Star ★★
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Creating a back up to your Samsung Cloud will save the passwords saved in your Samsung Pass.

 

But I would suggest to create back uos to other options such as Google / Dropbox etc just incase @WhyyMee 

 

Yes please remove your Sd Card from the phone before factory resetting.

 

A Factory Reset is a very last resort.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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WhyyMee
Journeyman
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Thank you. Appreciate your help.  Im not tech savvy AT ALL. 

Much appreciated. 

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BandOfBrothers
Samsung Members Star ★★
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You're very welcome @WhyyMee 

 

I see you've now accepted your own reply as the solution. 

 

I'm Glad you found the solution. 

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes