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UI 3 update, wifi not working

(Topic created on: 11-02-2021 09:00 AM)
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Zac_h
Apprentice
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My phone updated to UI3 last night and since has not connected to the WiFi. I've turned the WiFi off and on. I've turned the phone off and on. I've "forgotten" and reconnected to the router.  Still no luck. Anyone else had this happen? 

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Solution
Pugs1957
Samsung Members Star ★
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Try clearing system cache on your phone and reboot your router.
Zac_h
Apprentice
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Thanks will try that, how do I clear system cache?

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Pugs1957
Samsung Members Star ★
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Hi, here's a tutorial https://www.t-mobile.com/support/devices/android/samsung-galaxy-note-101-2014-edition/wipe-cache-par...
In addition you need to be connected to a PC via USB.
Let me know how you get on.
Zac_h
Apprentice
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Success! It took me a while to wipe the cache and not nothing changed at first. I rebooted the router a few times to no avail. In the end I retried forgetting the network and reconnecting which finally did the job.

Many thanks for the help!

Pugs1957
Samsung Members Star ★
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Glad to hear you got it sorted 👍