search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

samsung note20ultra 5g display green after line A13 update

(Topic created on: 25-06-2023 10:47 PM)
421 Views
mohsin0669
Student

‎25-06-2023 10:47 PM - last edited ‎25-06-2023 11:09 PM

Options

after samsung auto update to android 13 my samsung note20 ultra 5g got green line on display  don't update your samsjng note20 ultra 5g 

0 Likes
4 REPLIES 4
Glenntech
Samsung Members Star ★

‎25-06-2023 11:36 PM

Options
Could be an app or theme that's causing this issue
Any update for this phone would only really consist of security patch update
Try going into the phone app and dial *#0*#
At the top you will see three different coloured test cards
If the lines dissappear on those test cards. Then you will have an app or theme that's causing the problem.

You can always try wiping the Partition Cashe on the phone. Tends to help clear out the old cookies and data that could be causing the problem
0 Likes
Glenntech
Samsung Members Star ★

‎25-06-2023 11:38 PM

Options
Wiping the Partition Cashe
Follow the steps below. You must follow every step and you should be done in about a minute

Turn off your phone.

Connect your phone with a USB cable
to PC or another Samsung mobile

You will see the charging icon on your screen.
Wait till it shows charging with battery percentage.

Next, press and hold the Volume up and Side key simultaneously.
You can press the volume up button just before the Side key.
The Samsung Logo followed by
Samsung Galaxy appears on the
screen.

At this point, release the keys
Phone will boot into Android Recovery mode

In Android recovery mode, using Volume keys, choose "Wipe Cache
Partition" .

Then press Side Key to Confirm by selecting "Yes" and then press Side Key

You get "cache wipe complete" at the
bottom of the screen
Restart the phone to complete the
process
0 Likes
keith30
Maestro

‎26-06-2023 08:22 AM

Options
There was a article in Sammobile site about this issue effecting your model after updating the software update and it was claimed that Samsung is reported to say that they will do a new screen replacement for free and you would need to contact Samsung support for further advice on this matter. Samsung had acknowledged that it was the software update causing this issue.