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Samsung Galaxy Note 10 5G no network

(Topic created on: 10-12-2021 11:34 PM)
2098 Views
JoseAlmeida
Journeyman
Options
Since the last upgrade I cannot get any network.
The only way to get network is to select 2G only if I select any of the other modes the phone cannot register on the network "no network".
Same behaviour when I go to other locations, the device sometimes get 5G but then connection drops and sometimes the phone has full bars but doesn't show what network I am if in 2G/4G or 5G.
Just a mess, about to through the phone against a wall.
19 REPLIES 19
xSteveuk
Mastermind
Options
Hi
After a system update
Always clear the cache
Clears old temp files

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

And try reset Network
Go settings
General management
Reset
Reset Network settings

And see if
helps solve your issue
0 Likes
JoseAlmeida
Journeyman
Options
I did all of that, even did a factory reset.
Still the same.
0 Likes
Pugs1957
Samsung Members Star ★
Options
Can you try another sim or get a replacement?
0 Likes
JoseAlmeida
Journeyman
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I tried the SIM on my Samsung S10 plus and it works fine.
0 Likes
Pugs1957
Samsung Members Star ★
Options
Try the diagnostics on the Members app and quick help
0 Likes
JoseAlmeida
Journeyman
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I did that and passed the test. I really don't know what to do.
0 Likes
Pugs1957
Samsung Members Star ★
Options
Try the quick help support so you can speak with someone.
0 Likes
N1NJATH3ORY
Voyager
Options
Try hard reset! Sounds like you might have hardware failure!
0 Likes
JoseAlmeida
Journeyman
Options
How do I do that?
0 Likes