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Receiving SMS messages with dual sim

(Topic created on: 17-05-2023 06:16 AM)
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GazzaSpurs
Apprentice
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I have SIM cards for UK and Hong Kong active, and now in UK. I am not able to receive SMS messages from HK, should I be able to receive from both SIM numbers? 
9 REPLIES 9
-Robot-
Samsung Members Star ★
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Does your hk sim have roaming activated?
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GazzaSpurs
Apprentice
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Roaming is activated
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MorningBlunt
Helping Hand
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Can you send from it?

MB
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GazzaSpurs
Apprentice
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SMS to HK number will not send, can only SMS to UK numbers
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GazzaSpurs
Apprentice
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Dual SIM always on in SIM settings will not switch on, HK SIM always fails
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SocietyGirl
Community Manager
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Is international calling/texting turned on at operator level? For example, O2, EE etc.

 

Also, COYS.


Say hi to us on socials -  @SamsungUK


GazzaSpurs
Apprentice
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EE seems fine, I receive UK texts, it is the CSL SIM from HK that won't operate, but they say everything is operating normally their side, and I have followed their instructions on setting up
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SocietyGirl
Community Manager
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Are you able to try another phone? If it works on another phone, we can look into what settings could be affecting it.


Say hi to us on socials -  @SamsungUK


Pugs1957
Samsung Members Star ★
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Not all of CSL sim plans work in the UK, have you established if this is the case?