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Note 20 ultra Camera unable to auto focus / manual focus below x5 zoom

(Topic created on: 10-07-2021 12:04 PM)
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CoffeeO
Journeyman
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Recently my  Samsung note 20 ultra camera fail to either auto focus or I'm unable to manually focus when i try to take a photo below x5 zoom. 

Anybody experience this? 


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18 REPLIES 18
Nire nire
First Poster
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Did they do it for free? Because this is a common problem for this phone.

I read somewhere that the same problem happens after some months again 😔

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Bryfitz1
First Poster
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I have noticed this recently, and it's pretty annoying. I bought this phone specifically for the camera features, and just recently, it can't even autofocus on the 1X setting. I thought it was due to a bad monthly update. 

 

I did clear the cache and data, but just today, I was still having a hard time focusing on 1X mode, with both the 4:3 and 16:9 settings. If this isn't corrected by Samsung, either I'll have to shoot with my old S8, or switch to a Google Pixel. This blurry nonsense is unacceptable.

CoffeeO
Journeyman
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If your phone is still under warranty, probably they will fix it for free.. Else you will have to pay for them to do the replacement of the camera

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CoffeeO
Journeyman
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Bring it to Samsung for a check, if its still under warranty,, they should fix it for you for free

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Jimbob12
Student
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I'm on my 3rd note 20 ultra. The first two had the camera go bad at around the 10 month mark. I replaced them through Verizon instead of going through Samsung. You have to mail in your phone and be phoneless for who knows how long while they have it. Verizon just sends you a replacement.

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Nunyabiz
First Poster
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I've experienced this...repeatedly.  The saddest part of all this. 1000s of us have experienced this. It's CLEARLY a known issue with Samsung yet they continue to act stupid about it. Clear the cache.. factory reset, blah blah blah. I'm on my 3d note 20 ultra. Each 1 has failed. Guess what. Now warranty is expired and my Samsung care will no longer replace the phone. And Samsung has the nerve to still claim this is a top tier camera. It's garbage   years with Samsung..I had the very 1st Note up to the 20 &  I'm done. 

MyLastShamsungPhone
First Poster
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I have the same problem. Happened just outside warranty, I'm in Japan and they want a fortune for their poor manufacturing. This is my last Samsung. Wish they made a better phone. 

Members_Yr2VWB1
First Poster
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20230129_070827.jpg

20230128_113128.jpg

I noticed same blur issue for 1x and  5x camera last days. In many cases it is not able to focus correctly, that is annoying, because one of the main reason of buying Note 20 Ultra was the camera set. 

😬

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JuninhoCelular
First Poster
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Mine has this problem too. Once I turn on the camera, blur. Once I lightly slap the phone, it gets focus (or change to video and back to camera). And it happened after android 13 update. I suppose it´s software problem. I am too disappointed with samsung. 

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