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My Note 9 is only showing the caller Number but NOT showing caller name while receiving calls and also while calling. Any idea

(Topic created on: 24-04-2019 09:37 PM)
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SlyBikash
Apprentice
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My Note 9 is only showing the caller Number but NOT showing caller name while receiving calls and also while calling. Any idea? This is Annoying. 

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1 Solution


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Solution
Harrisonda09
Student
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Go to Settings; Apps; Call Protect App and disable or force stop it.

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6 REPLIES 6
BandOfBrothers
Samsung Members Star ★★
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Tap on your phone icon.

 

Press the 3 little dots in the top Rh corner.

 

Choose settings.

 

Choose Other Call Settings. 

 

Toggle on Show Caller Information.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

SlyBikash
Apprentice
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Thanks for response.  I do have that setting on but still having the same problem.

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BandOfBrothers
Samsung Members Star ★★
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Can you try your sim card in another phone as a process of elimination.

 

This could be your network that you might need to speak with too.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Solution
Harrisonda09
Student
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Go to Settings; Apps; Call Protect App and disable or force stop it.

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SlyBikash
Apprentice
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That did it....thanks a lot...I almost gave up. Thanks again !!!
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Harrisonda09
Student
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No worries. Had to research because mine did the same.
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