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Music or sound not coming through earphones

(Topic created on: 24-05-2019 02:18 AM)
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Sstringer08
Student
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I was listening to music and in the middle of a song the earphones quit working, the song was still playing just no sound coming out.  I have tried 4 different sets of earphones none of them work.  Phone calls, videos or games still no sound through earphones.  I have restarted my phone 4 times nothing has changed.  Any ideas on how to fix this issue??

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Do those earphones work ok in another phone @Sstringer08 

 

Using a torch can you look inside the earphones Jack to see if any lint etc is in there. 

 

Don't use compressed air as this can drive debris further up into the phone. 

 

Remove any lint very carefully.

 

If this isn't the case then a Samsung Experience Store or Samsung Service Centre can help as long as the phone hasn't been dropped and the water indicators haven't been tripped.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sstringer08
Student
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Yes, earphones work fine in other devices.  I have checked the port there is no derby. 

The earphones were working fine then in the middle of a song they just stopped.

BandOfBrothers
Samsung Members Star ★★
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A trick I once used on an iPhone was to push in the earphones and start playing and then pull the earphones out to help reset it.

 

If that does not help then a Samsung Service Centre can 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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