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making and receiving calls not working since weekend update

(Topic created on: 09-05-2019 10:30 AM)
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Gavlar64
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My Note 9 had an update at the weekend and since then i have been unable to make or recieve calls. Essentially in either direction it goes through the process but appears to immediately drop or just doesnt connect and the ringing stops.

 

I have gone through many suppoer options from the droidguy and did a factory reset yesterday without any success. the phone is only 4 months old.

 

Help

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BandOfBrothers
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As a process of elimination can you try your sim card in another phone and then see if calls etc return to normal @Gavlar64 

 

If they don't then it's your sim card or network connection.

 

If they do then as your probably out of any cooling off period you'd need to let a Samsung Experience Store or Samsung Service Centre run a diagnostic test on the phone.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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