I am writing here to express my utmost dissatisfaction and frustration with the recent service provided by your Samsung Service centre for my Samsung phone A22 5G, which was under warranty. Despite entrusting my device to your service centre for repair, I regret to inform you that the situation has worsened, and my phone now suffers from internal damage due to what I strongly suspect was intentionally done by service centre during the repair process.
I dropped my phone at your service centre on February 8th, 2024, due to a charging issue. Upon submission, your staff assured me that the necessary repairs would be carried out promptly and professionally. The next day, I was informed that the phone could not be repaired due to motherboard issues, and I retrieved my phone.
After a few days, I discovered that my phone was still under warranty. In light of this information, I engaged in discussions online with multiple Samsung customer care representatives. They advised me to return the phone to the same service centre for further assistance.
After several days of multiple calls with various customer care representatives, they informed me that my phone had been tampered with by the customer (myself). However, I assured them that I had not tampered with or opened my phone anywhere.
As a consumer, I have discovered that they tampered with my phone and are unfairly blaming me to avoid providing repairs and instead charge the customer (myself). This behavior, especially their persistent efforts, is unacceptable. It is outrageous that my phone, which was under warranty, was tampered with at your centre.
I demand immediate restitution for the damages caused to my phone, including replacement, as well as compensation for the inconvenience and distress this situation has caused me. Furthermore, I urge you to conduct a thorough investigation into this matter to identify the responsible parties and implement necessary measures to prevent such incidents from recurring in the future.
Please provide me with a prompt response outlining the steps you intend to take to address this matter and restore my trust in your services. I expect a resolution as soon as possible.
Failure to adequately address and resolve this issue will compel me to escalate my complaint to higher authorities and explore legal to seek appropriate action.
I trust that you will treat this matter with the urgency and seriousness it deserves and look forward to a satisfactory resolution.
