31-05-2023 12:52 PM in
02-06-2023 11:56 AM in
I have the same problem, my 3rd phone is on its way to me, I wish I had seen this before agreeing to another replacement, very poor sound quality when recording, but instead of acknowledging that it has a problem they are sending another replacement. will see what happens with the replacement when it arrives. My last phone was an A51, no problem at all.
02-06-2023 02:08 PM in
17-06-2023 10:45 PM - last edited 17-06-2023 10:46 PM
24-06-2023 04:52 PM in
24-06-2023 05:25 PM in
02-07-2023 08:20 AM in
Hi,
I have found this conversation after googling same problem! My son has the a14 (bought outright, monthly SIM contract) and we didn't realise how bad the video recording is until AFTER going to a concert together. Luckily I made some recordings on my old a12, which are fine, but sadly his are absolutely naff!
I see some of you got replacement phones, any luck?? I'm guessing this is an error on the phone rather than a one-off. Can Samsung not do an update to help this issue???
Very disappointed!
05-07-2023 04:18 PM in
I have the same problem, the phone would be a great product if only I was able to record my guitar playing without running my home studio every time, and sync videos and audio for like an hour, with the only purpose of doing an IG story of few seconds.
I don't think I will choose Samsung products next time.
29-07-2023 10:11 PM in
31-07-2023 01:52 PM in
After complaints about the A14 to my utility company I went through 2 replacements, proving that it had a problem, so after the 3rd phone they agreed to take it back and and I am now on a sim only contract and use my old A51, it's a brilliant phone, and when this packs up I will buy a second hand one to replace it. Good luck to all of you who have the A14, it should be taken off the market in my opinion.