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Original topic:

Still problems with software update galaxy A12. POST UPDATED

(Topic created on: 03-12-2023 02:55 AM)
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Bev54
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 I have Samsung Galaxy A12 and earlier today a message came up for a software update I clicked remind me later on usually when I do that I can go in and update it, unusually I have gone into find this software update and it says the software is up to date which I can't understand why the software update isn't there anymore? I have been waiting about 5/6 months for another software update and nothing has ever come up. I regularly go into the software settings and check for updates and it always says that it is up to date, the security patch is 1st June 2023. I have a galaxy A13 which updates regularly and the security patch on my A13 is 1st October 2023.

UPDATE 
As of the end of December my Samsung galaxy A12 updated, i put a different sim card into it as it had been suggested to me and my phone updated. 

6 REPLIES 6
BandOfBrothers
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@Bev54 

Try Samsung Smartswitch >  https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

Sometimes popping in another networks sim card can instigate an update ~ worth a go !

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

lance78
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I don't think there will be any as the phone is about 3 years old I given a12 to my daughter no updates for it
Bev54
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@BandOfBrothers
Hi i have tried the link you posted and it wanted me to double some apps which I was uncertain of, I tried samsung smart switch but it would only give me the option to transfer all my data onto another device.
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Bev54
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The samsung galaxy phones have software and security updates for 4 years. My A12 wanted to update about 8 weeks ago but i was busy with the phone so I clicked on remind me later as I have done many times with all my Samsung devices and usually when you are ready to download the software update it is usually waiting in the software update section of the settings but when I went to find the update the following day it had disappeared and it has not offered me an update since and it is well within the 4 years of updates that samsung provides
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BandOfBrothers
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@Bev54 this means an update is not yet ready. 

From the link I gave regarding Samsung Smartswitch. 

Step 1. Connect your device to your computer using the USB cable provided with your device. 
Step 2. Open Smart Switch on your PC. 
Step 3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.
Step 4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Bev54
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@Band0Brothers
Unfortunately i do not have a computer. I only have a Samsung galaxy tab A7 lite and galaxy A12 and A13 and S10. My galaxy A13 and my galaxy tab have had 2 recent updates and about 2 other updates since my A12 was last updated
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