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Original topic:

Software update disappeared

(Topic created on: 28-09-2023 05:39 PM)
Bev54
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I have Samsung Galaxy A12 and earlier today a message came up for a software update I clicked remind me later on usually when I do that I can go in and update it, unusually I have gone into find this software update and it says the software is up to date which I can't understand why the software update isn't there anymore?
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Solution
Mimsical1
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There was One UI update to version 5.1a week or so ago. My phone developed an issue with WhatsApp (others see my screen as green in videocalls but evrything is alright with other apps like google meet, zoom, etc). Contacted Samsung at first, they referred me back to WhatsApp, and WhatsApp confirmed that there is an issue with the software update by Samsung team. So it might be that they recalled the update, so it disappeared from your notification? Samsung haven't made any updates to software (at least not that I am aware of).

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6 REPLIES 6
piperdog123
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Could it have been set up auto update over wi-fi at all?
Bev54
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It's always been set up like that like all my 5 Samsung galaxy phones
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piperdog123
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Do you have the latest updates now then @Bev54
Bev54
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No
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Solution
Mimsical1
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There was One UI update to version 5.1a week or so ago. My phone developed an issue with WhatsApp (others see my screen as green in videocalls but evrything is alright with other apps like google meet, zoom, etc). Contacted Samsung at first, they referred me back to WhatsApp, and WhatsApp confirmed that there is an issue with the software update by Samsung team. So it might be that they recalled the update, so it disappeared from your notification? Samsung haven't made any updates to software (at least not that I am aware of).
Bev54
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@Mimsical1 thank you for your reply, that would make sense that they recalled the softewear update 😀
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