SAMSUNG GALAXY A15

[UNKNOWNUSERNAME]

Hey folks, recently a family member of mine purchased an A15 and the call quality is lets just say horrible. When their getting a call the person on the other end says they can hardly hear my family member talking. Any suggestions please?

[BandOfBrothers]

First run the diagnostic tool in your Samsung Members App to see if that highlights anything @UNKNOWNUSERNAME 

Also does this issue happen in one place or everywhere  ? 🤔 

Does this happen with a particular contact or all contacts. 

This could be a network mast issue or a network issue and not the phone. 

Maybe test the sim card in another phone as a troubleshooting step. 

A Samsung Service Centre can assess the phone. 

If i can be of any further help please don't hesitate to ask  😎 

[UNKNOWNUSERNAME]

hi there, thank you for ur response. The issue only occurred on the a15 because they used to have an a12 and it was ok. i think it happens to most contacts but whrn i phone them its ok, (we're both on the same network, (EE). I will try the diagnostic test later.