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Home screen not responding to my touch, can't get into apps or phone anyone!

(Topic created on: a month ago)
208 Views
G495HX
Apprentice

a month ago

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Working fine this morning, suddenly dead to fingertips! Help?
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4 REPLIES 4
Robin999
Big Cheese

a month ago - last edited a month ago

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Have you tried a reboot? Hold down power button and volume down for 10 secs.
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G495HX
Apprentice

a month ago

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In response to Robin999
Thanks R - I've tried restart and got this far, I will also take note of your reboot tip! T
Robin999
Big Cheese

a month ago

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In response to G495HX
Have you just updated your device? Seems to be a lot of reports recently about this.
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G495HX
Apprentice

a month ago

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In response to Robin999
No update, I don't think, but I believe I saw a msg onscreen which I passed on mid-task. Will watch out for it ...