Home screen not responding to my touch, can't get into apps or phone anyone!

[G495HX]

Working fine this morning, suddenly dead to fingertips! Help?

[Robin999]

Have you tried a reboot? Hold down power button and volume down for 10 secs.

[G495HX]

Thanks R - I've tried restart and got this far, I will also take note of your reboot tip! T

[Robin999]

Have you just updated your device? Seems to be a lot of reports recently about this.

[G495HX]

No update, I don't think, but I believe I saw a msg onscreen which I passed on mid-task. Will watch out for it ...