2 weeks ago
2 weeks ago
2 weeks ago
2 weeks ago
Hi @Eddb
It could be that the particular repair house has parts delays, but another may have the parts.
The alternative is to send the phone to Samsung but I appreciate this means you'll not have the phone for a while until they send it back.
As the phone is older than 2 weeks Samsung offer a Repair, not a replacement unless they can't repair the phone ,and no refund. This is there terms we agree to when purchasing.
You do have rights under the Consumer-rRghts-Act-2015
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "