Samsung Portable SSD T5 not recognizing password

[Carrie_Joy]

Samsung Portable SSD T5 not recognizing password

I have had the same password for 3 years and today my T5 no longer recognizes it.  I have not changed the password since the device was new.

Carrie Joy

[JAMES4578]

@Carrie_Joy   Software for Factory Reset should be available (though you would lose any Data you do not have elsewhere).  Initially  need to email   SamsungMemory@Hanaro.eu 

The process is explained in this video (just over 9 minutes in length)