30-01-2024 09:16 AM
Hi there, so another normal day until I open my laptop lid to use just to realise it has a crack on the screen?! It was fine yesterday, nothing hit it or even moved from its position on my desk.
First a small line appeared, like a scratch, and now I have a blue bigger arrow like scratch and it seems to be growing?!
Any idea?
13-02-2024 11:47 AM
Hi, I have just discovered a very similar crack on my screen. Have you had any response from Samsung on this?
13-02-2024 12:26 PM
16-02-2024 09:14 PM
Thanks for replying. Samsung telling me it's my fault, then later saying its cosmetic damage and all in all deflecting at every stage to offer me a solution. I've got the Book3 and it's had an audioboard failure and now this screen crack in 9 months of ownership. Not fit for purpose in my opinion.