49 inch samsung curve smells like burning

[tomysk]

Hi there,

I have had my 49inch curve samsung monitor for almost 4 years, and recently 2 days it smells like it is burning or has a burning smell.

The monitor is extremely hot on both the right and left side of the monitors. What should I do? if someone has a solution it would be greatly appreciated

[JAMES4578]

Hi @tomysk Do not use the monitor and  disconnect, it seems like a serious situation.

If you are based in the UK or Ireland  I would  advise you to  send a private message to Sam_UK by following the steps in the link below, one of our Moderators  will respond with appropriate advice.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[tomysk]

Thank you very much for your advice I will do that right away and won't use the monitor. Unfortunately I am based in Vancouver Canada is there someone for that I can use

[JAMES4578]

@tomysk The Canadian community is here, though not sure if they would follow the same process for escalation as we do. https://r1.community.samsung.com/t5/canada/ct-p/ca?page=1&tab=recent_topics
You may be best to contact Samsung Support, details here https://www.samsung.com/ca/support/contact/