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Q-Symphony is not working on TV QN55LS03B and Soundbar HW-Q600C

(Topic created on: 2 weeks ago)
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leguimas
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Hi!

My TV QN55LS03B is connected on the Soundbar HW-Q600C using the HDMI eARC connection. Q-Symphony was working fine, but it has stopped to work properly.

 

TV Speakers work fine alone, Soundbar works fine alone, but they stopped to work together. When I select the Q-Symphony option, I hear only the Soundbar sound.

 

Brazilian Samsung support recommended me to go to a Support service, but there is a single place in the city I live and they offer a terrible service.

 

Thanks!

Leandro

 

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