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Original topic:

Product Registration - serial number invalid?

(Topic created on: 28-06-2022 10:10 AM)
Andy4299
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I've just bought a new Samsung HW-Q600A Soundbar, I've tried to register the product on here but the site keeps telling me that the serial number is incorrect even though I'm reading it off the soundbar, can anyone help?

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xSteveuk
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Hi
If it's when typing
Try another browser
Samsung Internet
Check if zero or letter
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Members_r6C0ZAz
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This seems to be a constant which samsung can't be bothered rectifying. This happened with my Q70aa tv, which eventually showed up in my products, but now won't recognise the serial number of the Q700A soundbar!

Any suggestions?

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ChrisM
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Hi @Members_r6C0ZAz 

We're sorry to hear you're having issues registering your Soundbar. Have you tried the following link: https://www.samsung.com/uk/members//products/ 

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Members_r6C0ZAz
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I have tried that link a few times, I enter the model number (Q700A) and select the model when shown, then enter the serial number and nothing happens after that...

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ChrisM
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That's strange! Are you given any kind of error message after entering the serial number? Could we also ask when and where you purchased your Soundbar?

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Members_r6C0ZAz
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Soundbar purchased from amazon, and when I enter the model number, serial number and hit the 'complete' button nothing happens 

Purchased on 23 Jun 22 and delivered yesterday from the Samsung Store on Amazon 

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ChrisM
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Have you tried using a different browser/device?

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Members_r6C0ZAz
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Unusual, I'm using a Samsung phone on a Samsung site to access a Samsung account, which was fine when i registered the phone. It took several attempts to register the Q70aa Samsung 65 inch TV which arrived on Saturday, and now won't recognise a Samsung Q700a soundbar. I think the problem is with their site, not what I'm accessing it with.

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Members_r6C0ZAz
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Success at last!

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