I own a Q800T soundbar which supports Spotify Connect (which works fine) and Alexa (which also works).
Now I want to control Spotify via Alexa by saying "Alexa, play Wonderwall on Spotify".
Alexa replies with "Spotify is not supported on this device". Which is strange because why shouldn't it work if Spotify Connect works fine?
After talking to Spotify Support and trying different solutions, I still encounter the same problem.
The Amazon/Alexa support wasn't helpful in these regards either.
My question now: Is it supposed to work? Does it work for one of you?
EDIT: ❌ As more and more people appeared with the same issue, it seems that this problem occurs with ALL Samsung soundbars. ❗Right now it is absolutely not advisable to buy a soundbar from Samsung. 🚫 There appears to be no willingness to fix that issue for thousands of customers or an official answer.
I highly recommend buying another product at that point - Sonos for example figured out how to write software for their products, that actually works like promised. 😡
If you have already bought one you can check if you are eligible by law to return it (warranty; false advertisement / non-working product). At least in the European Union, you should be covered by the law.
I have the same problem with my Q950T. If I ask for music via spotify Alexa tells me "here's music from spotify" and then I hear nothing. Amazon music works fine. I kind of assumed that as it is Alexa enabled, it would work as any other Alexa device does. I'm finding out this is very much not the case, disappointing.
I have the same problem. I've chosen this soundbar to be able to use it with Alexa and cannot use Spotify on it? That is not what I expected...
I have same issue with Q800T ... i found this link that said a firmware update is coming. Can anyone from Samsung confirm / give date : https://www.reviewed.com/home-theater/content/samsung-hw-q800t-soundbar-with-dolby-atmos-review
I have the same problem with my Q70T soundbar - alexa plays amazon music and Tuned in radio content but not BBC Sounds or Spotify. Very Frustrated. get the same message saying spotify is not supported.
Any ideas welcome
I have the same response "Spotify is not supported on this device" on my Soundbar Q800T an BTW this one has Alexa build-in not just Alexa ready. Region Eastern Europe. Samsung support any help?