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Original topic:

When finished recording a workout, Strava sync can sometimes take hours

(Topic created on: 19/10/19 21:31)
Ricky2
Voyager
Options
Wearables

I have my Samsung health app (on the phone) set to sync with Strava. So whenever i record a workout (Cycling, running, walking etc), when the workout is completed, Samsung Health is meant to sync the data with strava.

I have a regular problem where the sync can sometimes take 12 hours approx.

This is an inconvenience because i like to finish my workout then look at the activity straight after in Strava.

I have tried these steps in order to 'force' a Strava sync but it doesn't work:
- Clearing the app's cache
- Force stopping the app and re opening
- Uninstalling the Samsung health updates and reinstalling them / re set the app back up.

I have also recently done a factory reset of the phone in order to fix another issue i was having...the issue survived that.

I am using a gear sport SM-R600NZKABTU

The phone I am using it with is a galaxy S8 plus SM-G955F.

The watch software version is:

Tizen 3.0.0.2

R600XXU1ARC4

Phone software version:

Android 8.0.0

Baseband: G955FXXU1CRD1

Gear app 2.2.20.17113061

Gear plugin 2.2.03.18041051

 

The gear manager, Samsung health and the watch are all up to date.


My friend has the same issue using a gear s3 with a note 7.

 

Currently, in order to sync straight away i am resorting to manually exporting the GPX file to the strava website.

This issue is intermittant.

238 REPLIES 238
Stuy76
Explorer
Options
Wearables

I've given up, Samsung and Strava just don't go together, be it through S Health or the Strava developed app which has also now stopped working.

 

I tried, recommended Samsung to friends but their customer service is terrible. Garmin FR 645 ordered, just need to swap the TV for an LG now.....

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Fractalbrain
Apprentice
Options
Wearables

Samsung, do you have an update?  While it does appear than Samsung health has gotten more stable over time, the lack of strava support is now cutting Samsung off from a (the ?) major service.

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Headwesty
First Poster
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Wearables

I just tried the 'Export GPX' workaround for an activity my Watch Active recorded this morning (but I forgot to start Strava).  I can't find 'Export GPX' in Samsung Health any more - I guess it was too useful.  It seems Samsung only want your data in their walled garden which is very frustrating.   It's even more frustrating as Samsung Health is the biggest battery hog on my phone.  I've removed it and re-installed it about 6 times now but it is the only way to preserve my health data...   

 

PS: When I remember to start Strava I find it works flawlessly!

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AsGuusual
Apprentice
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Wearables

I also used to struggle a lot with the poor Strava integration on the Samsung Health app. There's just zero feedback about when and how the activity gets uploaded. I made the switch to Gear Tracker, which is available on the Galaxy Store, and provides a much more concise and clear Strava integration. Along with that it allows for so much more customization than the Samsung Health app does. (I know that's not too hard since the Samsung Health app provides close to zero) I made a review about Gear Tracker a couple of days ago, so if you're interested in its features feel free to check that out: https://www.youtube.com/watch?v=I0IJiQFmrPE 

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reubenb
Apprentice
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Wearables

Has anyone found a workable solution for this? I got my watch 3 on Friday and can't get s health to sync with strava despite the permissions being set up to do so.

 

I'm thinking of sending it back as it doesn't work with the app I want and the hrm seems way off compared to other trackers I've used. Steps are out too. 

 

Seems like a big fail that Samsung don't care about. 

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Goldman1
Apprentice
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Wearables

Try GearTracker!! It works super fine with sync to Strava! :smiling-face:

McBill
First Poster
Options
Wearables

I have given up on Samsung health talking to Strava - it would only update real time before midday and then anything done in the afternoon would not go over until after midnight... You might try setting it up and leaving it for a day just to see.

I brought a garmin Fenix 5x watch and it uses Garmin connect to sync to Strava, it syncs instantly every time.  I still use the Samsung health as a back-up on my phone in case i forget to charge my watch and at least then i can turn on the sync and wait half a day for it to appear in Strava (be careful it does not re-post 200 events into strava as that happened to me once) - or you can use the timings and manually post as Strava now allows you to add an activity manually. 

 

In short i doubt Samsung will ever fix its sync issue and I would use a different app if you want to post to Strava immediately after you complete your activity.

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Testvd
Explorer
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Wearables

Absolutely disgusting how Samsung and Strava are not working on the problem to sync data correctly from Samsung Health to Strava. And Strava doesn't seem to care that there app on Tizen doens't work at all.

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