Welt on skin under Watch4

[Jamze]

Has anyone else had issues? I've worn a smartwatch for years, no problems. Had this Watch4 since it was released. This week noticed a round infected bump, which exactly matches the shape and size of the sensor on the back of the watch.

Switched the watch to my other wrist for a while, let this heal and see if it happens again. Any idea why this would suddenly happen?

[Fizaan]

Have you changed any of your settings recently?

[Jamze]

Good point. I recently turned on continuous stress measurement, have turned that back off.

I've always worn the watch all the time, have everything else turned on

[AaronAJ]

@Jamze We take these matters very seriously and would love to get to the bottom of this for you. Please send us a message at @Sam_UK and we'll be happy to discuss this.

[ToonTonic]

I have continuous stress, heart rate etc and never had such an issue.

I've had all of the Galaxy watches, and though I've seen this unfortunate issue for some, it's not something that has happened to myself.

I hope between you and Samsung you find a resolve.

[IndiW]

With some watches you have to clean the back once a week

I do it every Saturday, after my running

By the way I am not suggesting you are unhygienic 👋

[Fizaan]

Yes I think that setting might run all the time which could lead to the problem you have encountered

[John1978]

Its from the build up of dirt and sweat, i had it regularly until i started washing my watch with warm soapy water everyday.

[Jamze]

Maybe, but this one is kept clean, every day when I charged it. Worn it since Oct 21, then suddenly this happened.