Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Watch sent back upon arrival as seal was broken and watch used

(Topic created on: 12-04-2021 07:45 AM)
pollypocket
Journeyman
Options
Wearables
After 7 months of emails and sending the watch back , to be told sorry the offer has expired , we cant do anything about it , 
But i had the watch , sent it back to you as requested because it was open .
For such a well known company why does it take the customer to continually chase up .
This in itself is bad customer service 
0 Likes
15 REPLIES 15
antikythera
Hotshot
Options
Wearables
Offer them a trip to the small claims court
0 Likes
BandOfBrothers
Superuser II
Superuser II
Options
Wearables

@pollypocket 

 

When I had a issue which customer could not resolve I ended up emailing the CEO page and that set of a sequence of events that had my issue resolved in a matter of days.

I'm in the UK so the page I used might be different to where you reside.


Current Phone > Samsung Z Fold³ 5G.

0 Likes
pollypocket
Journeyman
Options
Wearables
Thankyou yes im in uk ,il give it a go ,
Thankyou 👍
BandOfBrothers
Superuser II
Superuser II
Options
Wearables

You're very welcome @pollypocket 

Would you let us know how you get on with this.


Current Phone > Samsung Z Fold³ 5G.

0 Likes
pollypocket
Journeyman
Options
Wearables
Thanks for your message , where would i find the email add i need , im uk aswell x
0 Likes
BandOfBrothers
Superuser II
Superuser II
Options
Wearables

Hi @pollypocket 

 

https://www.samsung.com/uk/info/contactus/email-the-ceo/ 


Current Phone > Samsung Z Fold³ 5G.

0 Likes