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Watch not backing up

(Topic created on: 18-06-2024 08:45 AM)
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Ray42
Voyager
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I keep getting notifications that my watch isn't backed up. There doesn't seem to be any way to start a backup, and searching help only tells you that Smart Switch will back it up automatically. It clearly isn't doing so, so how do I force a backup?
11 REPLIES 11
louiseaphs
First Poster
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I need an answer for this as well. Apparently Samsung removed the option to manually back up your watch, and like yours, the automatic backups aren't working.
AndrewL
Moderator
Moderator
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@Ray42 @louiseaphs: Please confirm the model number of your watch, and I will look into this further for you. 

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Ray42
Voyager
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It's a Galaxy Watch 4 Classic.
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AndrewL
Moderator
Moderator
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@Ray42: In order to back up your Galaxy Watch4 Classic data, you will need to connect the watch to a mobile device via the Galaxy Wearable app. With the connection established, please open the Wearable app and head to Watch settings > Accounts and backup, then choose from Samsung Cloud or Smart Switch as your backup option. 

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Ray42
Voyager
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As I said in my original post, my watch is already set to use Smart Switch but it's not working. Seems to be a common problem since the last update.
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HerculesObie
First Poster
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I have Galaxy Watch 5 (SC6F) with same problem. On the settong you referred to there is no choice between Samsung Cloud and SmartSwitch. There is only Samsung Cloud with a slider to enable or disable saving backup to cloud. 

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Philurry
Journeyman
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Same here. All the online help articles show menu options that don't exist in the latest app.
Ray42
Voyager
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OK, now I'm confused! Without me changing anything on my watch or my phone, at 2:18 this morning my watch was backed up...no idea what's happened. Any suggestions?
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Ray42
Voyager
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Backed up again last night !
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