Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Watch back fallen of not working.

(Topic created on: 28-06-2022 11:56 AM)
Ravan_Caw
Explorer
Options
Wearables
Hi I got a Samsung galaxy watch active  which I got back in February 2020 now the back sensor has fallen off.

0 Likes
3 REPLIES 3
AndrewL
Moderator
Moderator
Options
Wearables

@Ravan_Caw: I'm really sorry to hear that you have encountered this issue with your Galaxy watch Active. If the sensor on the back has come away, then this will need to be repaired by a Samsung engineer at one of our authorised Service Centres. With this in mind, please reach out to the relevant support team in your region by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to make the necessary arrangements for you. 

Please be aware that if the device is over 24 months old, or the issue is deemed to be the result of physical damage, then a charge will be applicable to cover the cost of the service. 

0 Likes
Ravan_Caw
Explorer
Options
Wearables
Thanks

I'll not be recommending a galaxy watch to anyone after today as it seems that Samsung can make a product that clearly has a issue with the sensor on the back falling off. 🤔

I'll be taking this further under the consumer act as I'm sure Samsung know about this problem.20220628_105808_21701_1656410290.jpgScreenshot_20220628-200852_Brave_21733_1656443366.jpgScreenshot_20220628-200817_Brave.jpg
0 Likes
RoQueen
First Poster
Options
Wearables

You can buy a new sensor from Amazon and install it yourself with YouTube instructions. However, there is a new Samsung problem with Samsung Pay app constantly loading which is also killing the battery life, AND SAMSUNG KNOWS it. WHERE is the software fix?  If they don't provide a software fix for this, I won't buy another Samsung product either. 

0 Likes