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Original topic:

watch active

(Topic created on: 18-10-2020 11:10 AM)
pollypocket
Journeyman
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Wearables
Hi there, dont no if anybody else has had the same issue, purchased s20 , received my free active watch , only to find the seal had been opened, no protective cover on face and marks on strap, emailed , called text samsung , to be told there is nothing they can do because its a promotinal offer .
Just wandered if anyone else has had the same issue .
Thx in advance 
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8 REPLIES 8
TessM
Moderator
Moderator
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Wearables

Hey @pollypocket ,

 

that doesn't sound right to me and I would advise contacting our Promotions Team by email at watchactive@samsungpromotions.claims or by phone on 0333 016 5171 (UK) or 01582 0721 (ROI) to get this replaced. 

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pollypocket
Journeyman
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Wearables
hi TessM
thx for reply, i have emailed over a week ago ,heard nothing so called today,
il try the email again ,
they will only send a new watch if the one they sent is faulty,
even though it states on the box , do not use if seal is open .
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Lisaderb
Apprentice
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Wearables
Hi I just wondered if this offer is still on?
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pollypocket
Journeyman
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Wearables
hi there , im not sure to be fair
AndrewL
Moderator
Moderator
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Wearables

@Lisaderb: Sadly this offer was only valid for S20 5G purchases made between the 02.09.20 - 30.09.20. Apologies for any disappointment this may cause. 

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Lisaderb
Apprentice
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Wearables
no problem, do you think there will be other offers coming up? for the S20
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AndrewL
Moderator
Moderator
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Wearables

@Lisaderb: I don't have any specific news to share about upcoming offers, but I recommend staying tuned to the Benefits section of the Samsung Members app, where you will find details of all existing offers. 

Lisaderb
Apprentice
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Wearables
Hi Andrew I got a new Samsung S20 last week and there was an offer for a 3 month game pass or a fitness watch. How do I redeem it, please?
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