21-05-2021 06:34 PM
21-05-2021 08:04 PM
@Nadine50: I'm sorry to hear that you've experienced this issue. If the back of the watch has come loose then please reach out to our Help Desk on 0333 000 0333, or on Facebook or Twitter, and an advisor will be able to arrange for the device to be inspected and repaired at one of our Service Centres. If the watch is over 24 months old, or the issue is deemed to be the result of physical/liquid damage, then a charge will be applicable to cover the cost of the service. I apologise for any inconvenience this may cause you.
21-05-2021 09:00 PM