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Original topic:

Watch 6 stopped recording sleep

(Topic created on: 17-08-2023 09:07 AM)
580 Views
alanl2
Journeyman
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Hi,

Can anyone able to help?

I  purchased a galaxy watch 6 classic and for some reason it stopped recording sleep a couple of nights ago - had been fine up to then.  I'm not doing anything differently and have not changed any settings.  Its frustrating .....  anyone got any insights? thanks 

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12 REPLIES 12
Ferenc75
Helping Hand
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Did you tried cache recovery process?
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alanl2
Journeyman
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Just had Samsung support go through full factory reset so we will see....
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alanl2
Journeyman
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Since the reset a few hours ago, the watch keeps turning itsself off now!  Only had the watch 12 days and Customer Support say send it for repair which may take 11 more!  Surely they should replace it unless there is an obvious fix?

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Clive7409
Voyager
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Think anything under 28 days they should replace. Contact whomever you got watch from, if Samsung Store contact them direct as support will provide info based on own knowledge.
alanl2
Journeyman
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contacted Samsung Store - waiting for call back now.

IndiW
Hotshot
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What was the outcome?.?
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alanl2
Journeyman
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They haven't called back.lets see if they do tomorrow. It's becoming frustrating now.
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Clive7409
Voyager
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If they won't sort/don't call contact your bank as they are liable also if paid on Credit Card so will help, though they will try to insist you do all the work as normal 😀
alanl2
Journeyman
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weirdly after switching watch back on about 10 times yesterday it has stayed on and recorded sleep!  Still waiting for callback to discuss replacement if needed

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