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Original topic:

Watch 6 not in my devices

(Topic created on: 08-08-2023 07:21 PM)
Wrongun
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My Watch 6 classic 47mm does not appear in Smarthings or Find my Mobile. If I click all devices in Samsung account I can see the Watch 6 listed but clicking "find mobile" does not list the device to find. 

 
All my other devices are listed perfectly Watch 5,S23U,S22U etc and can be tracked 
 
Google Find my device was perfectly

2 Solutions


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Solution
Neo001
GrandMaster
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In Samsung Wearable app (while the Watch 6 is connected to the phone), if you click on Find My Watch, does it open Smartthings app and do you then see the watch?

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Solution
Neo001
GrandMaster
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Open Smartthings app > Find > click on the 3 dots > Settings > Allow devices to be found. Do you see Watch 6 listed here under Paired devices? Toggle the switch on.

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17 REPLIES 17
Solution
Neo001
GrandMaster
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In Samsung Wearable app (while the Watch 6 is connected to the phone), if you click on Find My Watch, does it open Smartthings app and do you then see the watch?

Ferenc75
Helping Hand
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I have same problem. Cannot find my watch via phone. But I can find my phone via watch. I checked your advise but nothing. Is wird
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nowdeleted
Big Cheese
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Is the connection WiFi or Bluetooth??
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Ferenc75
Helping Hand
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Please hopefully someone can help me maybe I missed something. 
I tried in Wearable app the find my watch but nothing. But on my watch I can find my phone. Is very weird. Everything registered on Samsung website and my Samsung account also. WiFi on both on watch and phone but nothing 
I hope I'm not loosing my watch because at the moment is looks like the find my watch is doesn't work and not I'm the only person had this issue. 
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Ferenc75
Helping Hand
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I tried both but still nothing
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Wrongun
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Yes I can use it find my watch via wear app. But the Watch does not show under Smart Things unlike my Watch 5 Pro (currently turned off)
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Solution
Neo001
GrandMaster
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Open Smartthings app > Find > click on the 3 dots > Settings > Allow devices to be found. Do you see Watch 6 listed here under Paired devices? Toggle the switch on.

-Robot-
Samsung Members Star ★
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Have you tried "find my device"
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Wrongun
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That seems yo have fixed it Neo001
Bit strange never had to do this with previous watches
Thank You