Watch 6 47mm charging problems

[xn1ckyx]

Hi 

Does anyone else have the same problems?

1 Watch turn off when on charge and stop charging

2 when on wrist and you don't enter your pin the battery drain fast.

I've reset the watch about 3 times now still have the problems from a 9 days old watch. Very disappointed had no problems on my watch 4 

[AshS23ultra]

I can answer number 2 which is because you haven't put the pin in I'm guessing the watch is trying to establish whether it's on your wrist or not. I find if I wear mine 5 pro without putting the pin in the led underneith goes wild. As for number 1 my only possible answer is it could be over heating? Probably contact customer services on that 1st one

[Ferenc75]

Did you tried the clear cache recovery process on your watch?

[lmmartinsn]

How you do that?

[xn1ckyx]

Reset 3 times and clear cache everytime

[Ferenc75]

https://youtu.be/ZGgRY1vNKTE?si=MwJ0N81uzs51SMy0

[xn1ckyx]

Hi everyone

Finally sorted out the watch by replacing it with a few problems!!

When back to the samsung store with the 14 days old watch. The sales person told me I had to have a technical look at it 1st and if there anyone problems they will send it off to repair which takes upto 2 weeks. I said wait I've only brought it 14 days old ago. Can't you just replace with another one. Sale person said no. Whats that bullShxxt about. Finally ask to see a manager show them the problems than said OK I can see the problems and replaced it for me thanks.

SAMSUNG you must train your staff in store better.