Watch 5 Pro Ui5

[Colshie]

After the Ui5 update my sleep tracking on my watch 5 Pro is having major issues. The main one is that it fails to track the sleep duration accurately. Since the update it advises I have had 3hrs 3.5hrs or 4hrs when the actual sleep duration was 8+. Hope this gets fixed soon. 

Anyone else noticed this?

[Obsydian]

Its an issue on the Watch 5 and 6 possibly the 4 as they all received the same update.

So far no acknowledgement from Samsung or fix.

[smg1]

Just heard from ALLSTAR on YouTube there's is a fix on its way. He got his info directly from Samsung.

[Colshie]

Thanks for the update

[Obsydian]

Oh ***** I just performed a cache wipe and full reset and unisnstalled and reinstalled Samsung Gear

[Colshie]

Noooóooooooo

[Obsydian]

Even worse it made no difference

[BillS21]

I contacted Samsung today regarding the broken sleep tracking on my Galaxy Watch 5 Pro.  They made zero effort to help me diagnose the issue but instead wanted me to "upgrade" to a Galaxy Watch 6.  I put my Fitbit Charge 4 back on my wrist instead. I'll swap back to the GW5Pro if the problem gets fixed.

[BillS21]

I went back to my Samsung Tech chat from this morning and, after pressing a bit, I got this from the agent: "To tell you the truth we are currently getting a few concerns that is the same as yours. Which is why we are still collecting the concerns and forwarding them to our developers to see if the software is indeed the one causing the issue."

[Obsydian]

I tried to explain it also, but the support is Bot like, no technical knowledge.