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Original topic:

Watch 5 pro has just burnt my wrist!

(Topic created on: 16-09-2023 03:39 AM)
welly191
Journeyman
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OK so it's 3.30am and I'm wide awake because I've just been woken up to *excruciating* pain on my wrist as my watch 5 pro has just overheated whilst I was wearing it!

It was so hot I couldn't touch the base or screen with my bare hands. I honestly thought it was going to explode!! 

I've been left with a red mark on my wrist and of course the watch is not powering on. I'm hesitant to try charging it as I don't want to set my house on fire, nor do I actually trust it now!

Anyone had anything similar? I've just booked it in for repair under its warranty, never had anything like it before in all my years of tech purchases.

It's not taken any knocks or anything. Only changes I've made on it are that a new watch face was installed earlier today on it.

(I couldn't for the life of me think of how I could show how hot it was with a picture. Considered melting chocolate with it because it would have sizzled through a bar quite quickly!)

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6 REPLIES 6
Glenntech
Samsung Members Star ★
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Well, you've done the right thing and booked it in for a repair
You can also DM @Sam_UK
Give as much detail as possible about the situation to discuss further
welly191
Journeyman
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Thanks for the response. Apologies for messaging you... definitely didn't read your reply properly😅
ChrisM
Moderator
Moderator
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Hi @welly191!

As @Glenntech has already mentioned above, please drop us a message to our @Sam_UK inbox, so we can get this raised to the correct department for investigation. 

To drop us a message, please select your profile icon in the top right > Messages > Tap the round icon with a square and pencil inside. 

UNKNOWNUSERNAME
Troubleshooter
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jeez that's scary, hope your ok😳
0 Likes
welly191
Journeyman
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Thanks. Yeh it was a bit shocking in the middle of the night. Wrist is ok today, just a slight red mark. Samsung are going to collect it on Monday to investigate so that's good.
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UNKNOWNUSERNAME
Troubleshooter
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U done the right thing buddy. hope they can do something about it
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